GUEST SERVICES OPERATIONS

GUEST SERVICES OPERATIONS

(HT-110-3:2011)

This program provides students with professional skills to work at the front office in various types of hospitality and customer service operations. It entails both theoretical and practical training. Students will be equipped with thorough technical, interpersonal and operational skills that will prepare them to hold positions as receptionists, cashiers, night auditors, guest relation representatives, concierge , public relation officer and sales clerks.

Certification:

A Level 2 Malaysian Skilled Certificate (SKM) shall be awarded to trainees achieving the required skills.

Entry Requirements:

● 16 years old and above

● Malaysian only

● Able to read, write and perform basic computation

● Healthy and free from drugs/alcohol addiction

Intakes

Jan, Mar, May, Jul, Sep, Nov

Course Duration

3 semester / 1 year

Mode of Studies

Full time (The syllabus covers 70% of practical session and 30% theory class)

Language of Instruction

English

Why at Regent College?
  • Certificate/ Diplomas are awarded by Jabatan Pembangunan Kemahiran (JPK), Ministry of Human Resources
  • 100% job employability (terms and condition apply)
  • Affordable fees
  • PTPK Loan available